Terms & Conditions

Making your Payment

 


  • Payments can be made in a number of ways
     
  • 1. Credit or Debit Card
  •  
  • 2. PayPal
     
  • 3. Cash will be accepted if you are paying for goods on collection
 

 


How to Contact Us

A full set of contact details is included on our Contact Page including a simple form for you to use to email us.


Shipping, Handling, Damaged Items & Shortages on Orders

 


  • Cutoff time for orders is 1pm for sameday dispatch on goods on stock.
    Most orders are completed and delivered within 3 working days. You will not be informed if we have to order a part in and it's going to be less than a week til despatch.
    CARRIAGE CHARGES are as shown in the Shopping Basket when the correct delivery region is selected.
  • Bike Tyres Leeds need to be informed of any late/missing orders within 3 DAYS of order.
  • Goods ordered on this site are only available for shipping to the UK postage charges on certain areas and will be notified at time of processing. If in doubt please phone for Highland and Islands prices before
  • Goods must be checked when received.
    Damaged items OR missing items MUST be reported within 3 days of receiving the order NO EXCEPTIONS.
  • Items damaged using our boxes.
    Every effort is made to ensure that the item both leaves and comes back to us undamaged but it is the purchasers responsibility to insure the item if they are returning it.
    We will at our discretion collect a surcharge return at cost using one of our couriers.
    The standard insurance of those couriers will apply. Details upon request.
    It is your responsibility to choose the method of return and wether to take additional insurance.
     
 

 


Your Security and Credit Card Security

We value your security and as such have done our utmost to ensure that none of your personal information is at risk while you are visiting our site.

Credit Card Security: Because of the threat to the security of your payment details, we use 128bit encryption provided by Secure Hosting.


VAT

All prices quoted on this website include VAT at the current UK rate where applicable.


Your privacy

For specific information regarding our privacy policy, please refer to the privacy policy page


Back Orders Special Orders

Specially Ordered for parts cannot be cancelled.
You will be advised when an item is 'Special Order Only' at the time of order processing.
All special orders are to be paid in full at time of ordering.


If you wish to complain.

Complaints should be made via email, phone, post or fax giving full description of the complaint. We will deal with all complaints fairly & honestly, and within the guidelines set out by the Office of Fair Trading, Sale of goods act & Distance selling regs.
None of our terms stop your legal rights as a consumer.
 


Returns & Warranties


  • All returns of goods must adhere/agree to the following
     
  • Goods MUST be in original packaging
     
  • Goods MUST be in resaleable as new condition
     
  • Bike Tyres Leeds are not responsible for labour and or shipping/postal costs incurred on any warranty claim.
     
  • Limited to replacement only.
     
  • Liability and all other costs are to be met by the claimer.
    All Returns For Credits must be accompanied by a short letter stating reason for return and original purchase invoice number before credit can be considered.
     
  • No return of goods after 30 days from date of receipt of goods.
    .
  • No return on specially manufactured, modified or procured/bought in goods.
     
  • Goods that arrive back with Bike Tyres Leeds for whatever reason without authorisation (INCLUDING Failed Deliveries that arrive back with us )will either:-
    1. If Less than 30 days
    After checking with you first (See below for none contact)
    Be refunded 85% of purchase price (excl carriage) ie restocking fee of 15%.
    2. If more than 30 days then you will be contacted and asked for a time you are going to be in to have the goods redelivered AND you will be billed the carriage charge again.
    3. Finally if we cannot contact you by any reasonably means, eg email, phone, post, or fax within 6 months of Camskill receiving back the goods then we assume you do not want them and we will dispose of the goods as we see fit with NO REFUND EITHER
     
  • Surcharge Items ie monies held until you return the item(s) (Alternators, Starter Motors & calipers etc)
    We feel 6 months should be an adequate time for this type of return.
    If you don't return within 6 months then NO REFUND. The responsibility is yours to return the item you will not be reminded by us.
     



 

 


Descriptions & Pictures on Website

Descriptions for products on the website are simply that, a description of the part and it's approximate use.

Pictures are there for illustration and may or may not represent what you actually get.
IF in doubt please check before ordering.

FINALLY
Please Remember - When placing an order on our website you have to tick a box that says you have ACTUALLY read these terms and conditions and that you understand they ALL apply.